Correct!, Prevent!, Improve!: Driving Improvement Through Problem Solving and Corrective and Preventive Action
Correct! Prevent! Improve! Driving Improvement through Problem Solving and Corrective and Preventive Action is a concise, step-by-step guide that takes the reader through a basic problem-solving process, describing how the concepts of corrective and preventive action are incorporated into this process. an excellent reference for developing, implementing, and maintaining a Corrective and Preventive Action System, this book is designed to help organizations understand the key components that will help them achieve results for their organization. The book covers the philosophy of continual improvement by describing how to use data found within the organization to drive improvement and also provides a useful orientation to corrective and preventive action requirements found within ISO 9001:2000. Practice problems and case studies help the reader apply their knowledge inside their own organization and can be applied to any industry. Useful forms and flowcharts provide a basic toolkit for improvement. This book will be a helpful to anyone who needs to lead or facilitate problem-solving teams or those who need to implement and maintain corrective and preventive action systems whether you are a quality manager, quality technician, or an ISO coordinator. Examples included in this book can be applied to various industry segments including service, health care and education.
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ACME action items Action Plan Checklist action taken analyze ANSI/ISO/ASQ approach asked Assigned To Due basic brainstorming cause-and-effect diagram change orders charts Check Sheet continual improvement corrective action corrective and preventive defined Describe the Problem developed due dates Edwards Deming ensure evaluating fast fix final inspection FINAL THOUGHT flowchart followed for final identified impact analysis Implement the Solutions implemented actions improvement activities Investigation Action Plan issue Joseph Juran Juran Lack of training List management review meetings Monitor the Solutions Once the team operators were confused organization organization’s Pareto charts personnel Philip Crosby prevent recurrence preventive action process problem occurred problem-solving process problem-solving team problem-solving tools procedures process for temporary proposed solution Quality Audit quality management system records recurring root cause analysis run charts Select and Test symptom team leader team members team’s temporary material handlers verification activities Verify and Monitor WWho