Creating a Customer-centered Culture: Leadership in Quality, Innovation, and Speed

Front Cover
ASQ Quality Press, 1993 - Business & Economics - 177 pages
0 Reviews
Creating a Customer-Centered Culture shows you how to successfully apply existing traditional management tools to knowledge and service work. it teaches you to think like customers so you can implement an organizational culture transformation on your way to total quality management in a jargon-free, step-by-step way.

What people are saying - Write a review

We haven't found any reviews in the usual places.

Other editions - View all

References to this book

All Book Search results »

Bibliographic information