Creating a Customer Focused Company: 25 Proven Customer Service Strategies

Front Cover
Pitman, 1994 - Business & Economics - 220 pages
0 Reviews
A guide to implementing 25 customer-service techniques which can be adapted for any company. Coverage includes: speed of delivery; customer clubs; focus groups; customer rewards; and adding value to products. It grades techniques according to cost, resources and timescales.

From inside the book

What people are saying - Write a review

We haven't found any reviews in the usual places.

Contents

CUSTOMERS
66
NEEDS
78
SIMPLIFYING CUSTOMERS BUSINESS
86
Copyright

17 other sections not shown

Common terms and phrases

Bibliographic information