Creative selling: the competitive edge
U.S. Small Business Administration, Office of Business Development - Business & Economics - 5 pages
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additional sale approach bad attitude businessperson call for order-getters choices clerk Closing techniques clothes competitive edge Counterquestion create Creative Effort creative salesperson creative selling process customer buys Customer Involvement customer's dance desired dress looks effective salesperson effective selling emphasized employee feel firm's fitting room Handling Objections help implies purchase important Initial Contact items judgment lawn service look out-of-date Management mental and physical Message Adaptation order Order-Handler Order-Taker person sells Personal appearance personal hygiene physical attributes Pleasant personality positive attitude positive note positive suggestion presenting merchandise problems product and service Product knowledge product or service promote sales Regular Customer Prospecting repeat business responding Restate sales follow-up sales personnel sales presentation salespeople salesperson knows salesperson should know Selling effort selling environment selling situations service business service retail shoes small business statement store suggestion selling Tact take the initiative tell terms of personal toys types waiting customer watch Word of Caution