Credibility: I've Lost It-Can I Rebuild It?

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FT Press, Oct 12, 2009 - Business & Economics - 10 pages

This Element is an excerpt fromThe Personal Credibility Factor: How to Get It, Keep It, and Get It Back (If You’ve Lost It) (ISBN: 9780132082792) by Sandy Allgeier. Available in print and digital formats.

A complete, realistic, and proven process for rebuilding lost credibility, one step at a time--no matter why you lost it.

Many of us are familiar with customer service situations that were seriously blown by someone, but the way in which the problem was corrected caused us to think even more positively about the experience than we might have if the problem had not occurred in the first place. Take, for instance....


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About the author (2009)

Sandra K. Allgeier, SPHR, is a consultant, trainer/facilitator, and coach who helps organizations maximize their human resource potential. Before launching her consulting business in 2000, she had 25+ years’ experience in HR, rising to SVP, HR at a major provider of assisted living services, with responsibility for over 7000 employees. She recently authored The Personal Credibility Factor and contributed to the book Conversations on Success, which also featured Stephen Covey and Dr. Denis Waitley.

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