Crisis Management Planning and Execution

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CRC Press, Dec 26, 2006 - Social Science - 528 pages
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Crisis management planning refers to the methodology used by executives to respond to and manage a crisis and is an integral part of a business resumption plan. Crisis Management Planning and Execution explores in detail the concepts of crisis management planning, which involves a number of crises other than physical disaster.

Defining the term crisis management plan, the book begins by explaining the business continuity plan and how it comprises the prevention, emergency response, and business resumption plans. It examines the stages of a crisis, the four steps needed to manage a crisis, and the executive management team section of the crisis management plan. The book deals with the crisis communications team and plan, reviews development of the crisis management plan, and discusses the command center. The book concludes by illustrating the importance of exercising the plan.

Providing a practical methodology, Crisis Management Planning and Execution teaches the business continuity/business resumption professional how to encourage executives to participate in the development of their sections of the crisis management plan. It incorporates a step-by-step process for crafting a plan unique to every company dealing with disasters.

 

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Contents

Chapter 1 THE CRISIS MANAGEMENT PLANWHAT IS IT?
1
WHAT IS IT?
43
Chapter 3 STAGES OF A CRISIS
107
Chapter 4 STEPS IN MANAGING A CRISIS
161
Chapter 5 THE EXECUTIVE MANAGEMENT TEAM
191
Chapter 6 THE CRISIS MANAGEMENT TEAM
257
Chapter 7 THE CRISIS COMMUNICATIONS TEAM
357
Chapter 8 DEVELOPING THE CRISIS MANAGEMENT PLAN
387
CHANGES MADE PROCEDURES AND CONTROLS
253
FACILITIES DEPARTMENT SLA ELEMENTS
273
SECURITY DEPARTMENT SLA ELEMENTS
285
PUBLIC RELATIONSMEDIA RELATIONS SLA ELEMENTS
301
HUMAN RESOURCESPERSONNEL DEPARTMENT SLA ELEMENTS
303
LEGAL DEPARTMENT SLA ELEMENTS
321
INSURANCE DEPARTMENT SLA ELEMENTS
337
EXTRA EXPENSE ESTIMATE WORKSHEET
345

Chapter 9 THE CRISIS MANAGEMENT TEAM COMMAND CENTER
415
Chapter 10 EXERCISING THE CRISIS MANAGEMENT PLAN
441
RISK MANAGEMENT OFFICER
223
CHIEF PRIVACY OFFICER
225
EMT AGENDA WORKSHEET FOR A FIRE
227
CEO ACTS AS SPOKESPERSON
231
CHANGES MADE EXECUTIVES FIRED
235
CHANGES MADE EXECUTIVES RESIGNED
241
CHANGES MADE EXECUTIVES REASSIGNED
251
TREASURYFINANCESLA ELEMENTS
347
IRON MOUNTAIN NEW JERSEY
385
LETTER TO CEO AT UNITED AIRLINES
409
LETTER FROM UNITED AIRLINES 2002
413
SOUTHWEST MANAGES A CRISIS
437
Appendix 10
469
INDEX
481
Back cover
505
Copyright

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