Crisis communication with victims and families: a guide for senior officials
Federal Bureau of Investigation, Office for Victim Assistance - Business & Economics - 25 pages
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COMMUNICATING BEFORE DURING
AVOlDlNG PlTFALLS AND MANAGlNG
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affected air carrier agency Agents answer Assistance Center FAC Assistance Operational Plan Aviation Disaster Family briefer briefing may take briefing official common themes communication fundamentals concerns of victims criminal investigation criminal justice criminal transportation disaster Disaster Family Assistance distressing FAMILIES OF MASS families of victims families will want Family Assistance Center Family Assistance Operational family members FBl’s Aviation Disaster FEMA group of victims identification of victims identify victims immediate aftermath individuals and families issues JFSOC keep Victim lf the victim ln addition loved lt is best manage family assistance mass casualty crimes mass casualty event meetings with victims NTSB NTSB’s official participants planning and preparation possible providing information Red Cross release of remains return personal effects senior FBl official senior official Tell victims traumatic loss update victims victim assistance response victim briefings victim or family victim or group Victim Specialist VICTIM/FAMILY ASSISTANCE victims and families victims rely