Crisis Leadership: Using Military Lessons, Organizational Experiences, and the Power of Influence to Lessen the Impact of Chaos on the People You Lead

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Center for Creative Leadership, 2003 - Business & Economics - 85 pages
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"Nothing tests a leader like a crisis. The highly charged, dramatic events surrounding a crisis profoundly affect the people in an organization and can even threaten the organization's survival. But there are actions a leader can take before, during, and after a crisis to effectively reduce the duration and impact of these extremely difficult situations. At its center, effective crisis leadership is comprised of three things - communication, clarity of vision and values, and caring relationships. Leaders who develop, pay attention to, and practice these qualities go a long way toward handling the human dimension of a crisis. In the end, it's all about the people."

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Contents

Introduction
1
What Is Crisis Leadership?
11
Preparing for Crisis
27
Copyright

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About the author (2003)

Gene Klann is a senior member of the training faculty at the Center for Creative Leadership (CCL) in Greensboro, North Carolina. Prior to joining CCL, he was founder and president of Leadership International, an organization specializing in human relations, training, coaching, and management consulting.

The CENTER FOR CREATIVE LEADERSHIP is a nonprofit educational institution with international reach whose mission is to advance the understanding, practice, and development of leadership for the benefit of society worldwide. From its campuses in Greensboro, North Carolina; Colorado Springs, Colorado; San Diego, California; Brussels; and Singapore, it conducts research, produces publications and assessment tools, and offers a variety of educational programs. The Financial Times has ranked CCL among the world's top 5 providers of executive education. For more information, visit CCL's Web site at www.ccl.org.

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