Crisis Management: A Diagnostic Guide for Improving Your Organization's Crisis-preparedness

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Jossey-Bass Publishers, 1993 - Business & Economics - 139 pages
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Drawing on a survey of Fortune 1,000 companies as well as interviews with over 500 managers with crisis management experience, this book gives managers--at all levels and in every department--the practical, hands-on tools they need to determine where their organization is vulnerable and where they are prepared, who will be affected, and what strategies will work best for managing a crisis when it occurs.

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Contents

Part Two Tools for Diagnosing Your CrisisPreparedness
31
Identifying the Key Players and Understanding Their Needs
73
Part Three Shaping Your Crisis Management Program
94
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