Cross-cultural Perspectives on Knowledge Management

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David J. Pauleen, David Pauleen
Libraries Unlimited, 2007 - Business & Economics - 259 pages
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Knowledge, as intellectual capital in organizations, is one of the most valuable resources in the global economy; yet knowledge management research has been largely contained both within organizational boundaries and from the perspective of the West (in particular the United States). Here, the views of a diverse range of well-known academic researchers, industry leaders, and public policy experts have been brought together to show how knowledge and knowledge management perspectives vary across different cultures, in different contexts, using different processes for different purposes.

 

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Contents

Figure 11 Culture values attitudes and behaviors Adler 2002
8
Figure 12 Extending Adlers model to the level of organizations groups and teams
9
Figure 13 KM model emphasizing the development of knowledge sharing behavior
12
Figure 14 National culture organizational culture and KM
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EFFECTS OF CULTURE ON KEY ASPECTS OF KNOWLEDGE MANAGEMENT
65
Figure 51 Klemkes context typology
86
Figure 52 Structure of a crosscontextual knowledge organization system
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Table 71 Synchronous versus asynchronous communication activities
115
Table 75 Between and within nationality comparisons on the item leadership
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RESEARCH AND CASES ON CULTURE AND KNOWLEDGE MANAGEMENT
155
Table 111 Culture and progress
197
Figure 111 The Road to Frío Aéreo
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Figure 121 Knowledge transfer model
227
Figure 122 Indicators of the impact of national culture on knowledge transfer
228
Figure 123 National cultures of the Netherlands the United States and India
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Table 121 The knowledge transfer cultures at Akzo Nobel Car Refinishes RD units
235

Table 72 Experience of HK and Dutch respondents
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Table 73 Expected and encountered problems
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Figure 71 Significant attitude change between the pretest and posttest on the item Any kind of relationship had to be structured hierarchically to obtai...
121
Figure 72 Convergence between the pretest and posttest on the item How much is the presence of a leader in the group required? on a 10point scale f...
122
Table 74 Pre and posttest characterization rankings
124
Table 122 Assessment of cultural differences and their impact on crosscultural RD knowledge transfer at Akzo Nobel Car Refinishes
237
Afterword
245
Index
249
About the Editor and Contributors
255
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About the author (2007)

DAVID J. PAULEEN is a Senior Lecturer of Information Management at Victoria University of Wellington. He has done extensive research in the areas of virtual team leadership and collaboration, cross-cultural communication and management, and knowledge management. He is currently involved in research on the relationship between information and communication technologies and emerging work behaviors. His work has appeared in a number of journals including Sloan Management Review, the Journal of Management Information Systems, and the Journal of Global Information Management. He is the editor of the book, Virtual Teams: Projects, Protocols and Processes (2004).

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