Crucial Conversations Tools for Talking When Stakes Are High, Second Edition

Front Cover
McGraw Hill Professional, Sep 16, 2011 - Business & Economics - 288 pages

The New York Times and Washington Post bestseller that changed the way millions communicate

“[Crucial Conversations] draws our attention to those defining moments that literally shape our lives, our relationships, and our world. . . . This book deserves to take its place as one of the key thought leadership contributions of our time.”
—from the Foreword by Stephen R. Covey, author of The 7 Habits of Highly Effective People

“The quality of your life comes out of the quality of your dialogues and conversations. Here’s how to instantly uplift your crucial conversations.”
—Mark Victor Hansen, cocreator of the #1 New York Times bestselling series Chicken Soup for the SoulŪ

The first edition of Crucial Conversations exploded onto the scene and revolutionized the way millions of people communicate when stakes are high. This new edition gives you the tools to:

  • Prepare for high-stakes situations
  • Transform anger and hurt feelings into powerful dialogue
  • Make it safe to talk about almost anything
  • Be persuasive, not abrasive

What people are saying - Write a review

Excellent examples & nuts and bolts instructions

User Review  - Mary W. -

Not just theory but they do a great job conveying how to apply the theory. Read full review


Whats a Crucial Conversation? And Who Cares?
Mastering Crucial Conversations The Power of Dialogue
Start with Heart How to Stay Focused on What You Really Want
Learn to Look How to Notice When Safety Is at Risk
Make It Safe How to Make It Safe to Talk About Almost Anything
Master My Stories How to Stay in Dialogue When Youre Angry Scared or Hurt
STATE My Path How to Speak Persuasively Not Abrasively
Explore Others Paths How to Listen When Others Blow Up or Clam Up
Move to Action How to Turn Crucial Conversations into Action and Results
Yeah But Advice for Tough Cases
Putting It All Together Tools for Preparing and Learning
What Ive Learned About Crucial Conversations in the Past Ten Years
End Notes

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Common terms and phrases

About the author (2011)

Kerry Patterson, Joseph Grenny, Ron McMillan, and Al Switzler are cofounders of VitalSmarts, an innovator in corporate training and organizational performance.

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