Customer-centered Products: Creating Successful Products Through Smart Requirements Management

Front Cover

"""Never time enough to do it right, but always time enough to do it over."" In today's ""faster-better-cheaper-at-any-cost"" world, this is not just a joke, but an all-too-frequent reality. And, most often, a poor understanding of the requirements for a product is the reason it must be done over.

Customer-Centered Products is a highly practical new book that helps readers gain a clear understanding of how to elicit the right requirements early on in a project--and make the right product the first time. Packed with useful information, enlightening real-life examples, and money-saving solutions, this book shows readers how to:

* Identify where their current requirements process is weak

* Bridge communication breakdowns that lead to muddy requirements

* Eliminate costly mistakes and rework

* Improve product quality without increasing cost

* Use operational concepts to improve requirements quality

* Improve the fit between the product and the customers' needs

* Prove that faster, better, cheaper is possible, and more."


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LibraryThing Review

User Review  - aethercowboy - LibraryThing

If you've ever wanted to know some first hand helpful hints on managing resources, this may be one of many resources available to you. Though, to be brutally honest, I would not make this your only ... Read full review

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Simple and lucid. Although not deeply technical, it elaborates with finesse the art of requirement writing. The authors have a great sense of humor and draw examples from several domains. It is a good read for everyone, specially for managers.


List of Figures xiii
Chapter 2
But Will It Work?
apn Are We There Yet?
About the Authors

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About the author (2001)

"Ivy F. Hooks (Fair Oaks Ranch, TX) is president and CEO of Compliance Automation, Inc. She has provided training and consulting in requirements for a variety of corporations and government organizations, including Kodak and NASA.

Kristin A. Farry (Friendswood, TX) is an engineer with over two decades' experience in aerospace, robotics, and biomedical engineering."

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