Customer-Oriented Global Supply Chains: Concepts for Effective Management: Concepts for Effective Management

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Eyob, Ephrem
IGI Global, Mar 31, 2012 - Business & Economics - 335 pages
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Global supply chain has continued to gain great attention in recent decades due to globalization and economic policies by companies striving to gain bigger market share and countries that make every effort for a freer trade. The concept of supply chain has evolved progressively over time, from simple supplier systems with one or two suppliers to global chains with complex networks of suppliers, vendors, warehouses, manufacturers, shippers, wholesalers, and/or retailers.

Customer-Oriented Global Supply Chains: Concepts for Effective Management provides insights and support executives, middle managers, and practitioners concerned with the management of supply chain with expertise, knowledge, information, and organizational management development in different types of industries. The book is a collection of knowledge that will assist researchers, teachers, students, and practitioners in enhancing their understanding of global supply chain management and solutions applied.

 

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Contents

Towards PatientDriven Agile Supply Chains in Healthcare
1
Knowledge Sharing in Supply Chain
21
Negotiation Protocol Based on Budget Approach for Adaptive Manufacturing Scheduling
35
SupplierOriented Purchasing Behaviors in Projects
59
Coopetition in Supply Chains
76
Agile Value Creation and Coevolution in Global Supply Chains
94
EngineertoOrder
112
Total Quality Management in the Global Supply Chain
129
Adopting and Integrating Cloud Computing
175
Radio Frequency Identification in the Smart Supply Chain
198
The Role of Human Collaboration in Supply Chain Management
208
Evaluation of Key Metrics for Performance Measurement of a Lean Deployment Effort
224
Design for Sustainment
236
Inventory Cost Share for Supply Chain Coordination by Means of Contracts
258
Compilation of References
276
About the Contributors
310

Supply Chain Management and the Other Half
145
Identifying the Determinants of Customer Retention in a Developing Country Context
160

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About the author (2012)

Ephrem Eyob is a professor in the Department of Technology in the Logistics Program at Virginia State University. Prior to that he was professor and chair for the Department of Computer Information Systems, school of business, at the same university. His research interest is in information systems and supply chains areas primarily in Web based functional integration, ERP applications, business intelligence, optimization of supply chain networks, and information technology applications in supply chains. He served as the guest editor for the International Journal of Management and Decision Making, International Journal of Economics Management and Services and edited two books. Currently, he is serving as a member of the editorial board member for six journals. He has published over one hundred refereed articles, book chapters and proceedings in major journals and conferences

Edem G. Tetteh is an Associate Professor and Assistant Vice President for Academics at Paine College. He has previously held a faculty position in the Industrial and Logistics Technology program in the Department of Technology at Virginia State University. He received his BS degree in Manufacturing Systems and his MS degree in Industrial Engineering both from North Carolina Agricultural and Technical State University. He received his PhD degree in Technology from Purdue University-West Lafayette. He is a member of the Institute of Industrial Engineers (IIE) and The Association of Technology Management and Applied Engineering (ATMAE). Dr. Tetteh has received several awards such as Outstanding Academic Achievement Award, Who’s Who among Universities and Colleges Award, Best Ergonomics Paper Award at the IIE Conference in 2004, and Purdue University Outstanding Graduate Teaching Award. [Editor]

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