What people are saying - Write a review
We haven't found any reviews in the usual places.
Parameters of Customer Satisfaction
The CitizenAdnvnistration Relationship in India
The Approach to Citizen Response
16 other sections not shown
16 per cent 30 Minutes Adminis Age-wise Distribution Age-wise Study approached ascertained attitude awareness Behavioural Score Broadcast Receiver Licence bureaucratic organization cent respondents channels for redress citizens client corresponding figures courtesy and helpfulness customer satisfaction customers regarding delivery of parcels Dynamic Equilibrium Eisenstadt Eldersveld equilibrium Evaluation of Postal experience facility factor feels possessed High Contact Group highest income group Income-wise Distribution Indian Postal Service Indraprastha Jagannadham long queue Low Contact Group lowest income group ment Minutes 3 15 Minutes 4 20 money orders Monthly Income Waiting Morris Janowitz Ordinary letters Parliament Street Perceived Courtesy perceived honesty person post office officials Postal Department Postal Services Posts and Telegraphs Preference for Post procedural requirements Public Grievance Cell questionnaire receive prompt attention redress of grievances Registered letters role rules and procedures Sample Santha Gopinath Savings Bank structure Table TOTAL 20 transactions Visit a Post Yes/No Yes/No