Damage Control: How to Get the Upper Hand When Your Business Is Under Attack

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Penguin Group USA, Mar 17, 2008 - Business & Economics - 227 pages
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Much of the usual advice about damage control and crisis PR is self-serving, self-congratulatory, self-deceiving┬—and flat-out wrong.

If you┬'re facing a lawsuit, a sex scandal, a defective product, or allegations of insider trading, most PR experts will tell you to stay positive, show some remorse, and everything will be just fine. But that approach reflects a na├»ve understanding of conflict, and it won┬'t help you much during a real crisis.

No one knows this better than Eric Dezenhall and John Weber, who help companies, politicians, and celebrities get out of various kinds of trouble. In this brutally honest and eye-opening guide, they take you behind the scenes of some of the biggest public relations successes┬—and debacles┬—of modern business, politics, and entertainment.
You┬'ll discover:
┬• Why the 1982 Tylenol cyanide-poisoning case is always cited as the best model for damage control, when in fact it has no relevance to the typical corporate crisis.
┬• Why Audi never fully recovered from driver accusations of ┬“sudden acceleration┬”┬—despite evidence that nothing was wrong with their cars.
┬• What the crises faced by George W. Bush, Jim McGreevey, Sammy Sosa, Lance Armstrong, Martha Stewart, Coca-Cola, and the Catholic Church have in common . . . and what they don┬'t.

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User Review  - stien - LibraryThing

Forget about the Tylenol incident. Ther's more to PR than apologies and product recalls. Sometimes you've got to fight back and sometimes you've got to draw blood. Read full review

Contents

Introduction
1
Q Know the Difference Between a Nuisance a Problem
23
Q Blame and Resentment
39
Copyright

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About the author (2008)

Eric Dezenhall is the CEO of Dezenhall Resources in Washington, D.C. He began his career in the White House Office of Communications during the Reagan presidency. Prior to starting his own firm, he worked at an international public relations agency and a political consulting firm.
John Weber is the president of Dezenhall Resources and the firm┬'s second partner. He previously served as a senior manager at three of the world┬'s largest public relations firms.

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