Dasar-dasar pelayanan prima

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Elex Media Komputindo, 2003 - Customer services - 299 pages
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buku ini memperkaya pengetahuan tentang pelayanan prima. sangat bermanfaat untuk orang-orang yang berkecimpung dalam dunia public relation.

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apa itu

Contents

II
4
III
22
IV
51
V
54
VI
78
VII
135
VIII
138
IX
156
X
179
XI
182
XII
196
XIII
205
XIV
208
XV
230
XVI
272

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