Dealing with Difficult People: Fast, Effective Strategies for Handling Problem PeopleDealing with Difficult People will help you navigate the bullies, nit-pickers, manipulators and complainers who drive you mad at work. With example dialogue, techniques and tips, it will help you avoid horrible situations and keep your cool. |
Contents
01 A short course in human relations | 1 |
02 The seven classic difficult types | 7 |
03 Dealing with difficult bosses | 25 |
04 Dealing with difficult colleagues | 31 |
05 Dealing with difficult staff | 37 |
06 Massaging the egoist | 51 |
07 Handling aggressive people | 55 |
08 Dealing with laziness | 59 |
14 Faultfinders and nitpickers | 95 |
a bush fire you can do without | 99 |
16 The customer is always right really? | 107 |
we love them | 117 |
18 edifficultyourplace | 125 |
19 Social networking | 129 |
20 If things dont change theyll stay the same | 143 |
21 A fasttrack guide to conflict and how to handle it | 151 |
09 Beating the bullies at their own game | 65 |
10 Moaners groaners and critics | 71 |
11 Perfectionists can be a pain | 77 |
12 Manipulating the manipulators | 81 |
13 Morale attitude and how was it for you? | 87 |
22 And finally finally | 159 |
How to motivate the sales team | 161 |
163 | |
Further reading | 165 |
Other editions - View all
Dealing with Difficult People: Fast, Effective Strategies for Handling ... Roy Lilley No preview available - 2019 |
Dealing with Difficult People: Fast, Effective Strategies for Handling ... Roy Lilley No preview available - 2019 |