Dealing with People You Can’t Stand, Revised and Expanded Third Edition: How to Bring Out the Best in People at Their Worst

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McGraw Hill Professional, Jun 13, 2012 - Business & Economics - 304 pages
3 Reviews

The classic guide to bringing out the best in people at their worst—updated with even more can’t-standable people!

Dealing with People You Can’t Stand has been helping good people deal with bad behavior in a positive, professional way for nearly two decades.

Unfortunately, as the world becomes smaller and time more compressed, new difficult people are being made all the time. So Kirschner and Brinkman have updated their global bestseller to help you wring positive results from even the most twisted interactions you’re likely to experience today.

Learn how to get things done and get along when you’re dealing with people who have the uncanny ability to sabotage, derail, and interfere with your plans, needs, and wants. Learn how to:

  • Use sophisticated listening techniques to unlock the doors to people’ s minds, hearts, and deepest needs
  • Apply “take-charge” skills that turn conflict into cooperation by reducing the differences between people
  • Transform the destructive behavior of Tanks, Snipers, Know-It-Alls, Whiners, Martyrs, Meddlers, and other difficult types of people

Whether you’re dealing with a coworker trying to take credit for your work, a distant family member who knows no personal bounds, or a loud cell phone talker on line at the grocery store, Dealing with People You Can’t Stand gives you the tools for bringing out the best in people at their worst.

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Reading Something You Dont Want to Read

User Review  - horatio741776 -

I had to read Dealing With People You Cant Stand for work. I dreaded the thought of reading a stuffy improvement book. After forcing my way to past the title I found I couldnt put it down. It was ... Read full review

Great book

User Review  - kko68 -

Very insightful read. Everyone who works with a diverse group of coworkers should read this. I had borrowed this book from library and I just had to buy it for myself Read full review


PART 1 Getting to Know the People You Cant Stand
1 The 10 +3 Most Unwanted List
2 The Lens of Understanding

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About the author (2012)

Dr. Rick Kirschner and Dr. Rick Brinkman are naturopathic physicians, professional speakers, and trainers.

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