Definitive Personal Assistant & Secretarial Handbook: A Best Practice Guide for all Secretaries, PAs, Office Managers and Executive

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Kogan Page Publishers, Aug 3, 2009 - Business & Economics - 256 pages
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The Definitive Personal Assistant and Secretarial Handbook is the ultimate guide for all management assistants, PAs, secretaries and executive assistants. Written by a former Times Crème PA of the Year, it deals with every aspect of these vital administrative roles and the necessary skills, including: relationship management, communication and confidence, the secrets of body language, listening and questioning skills, coping with pressure and stress, dealing with difficult people, time management and personal organization. The Definitive Personal Assistant and Secretarial Handbook is set to become a bible for all assistants world wide. Comprehensive and accessible, it will help you to maintain a professional image and achieve resounding success. To access all additional resources for this book, visit http://www.koganpage.com/resources/pash
 

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Contents

Introduction
1
Chapter 1 Relationship management
5
Chapter 2 Communication skills
31
Chapter 3 Confidence selfbelief and goal setting
53
Chapter 4 Dealing with difficult people and managing conflict
83
Chapter 5 Time organising and stress management
111
Chapter 6 Organising meetings and events
139
Chapter 7 Presentations
155
Chapter 11 Conclusion
203
Appendix 1 Personal strengths assessment form
209
Appendix 2 Personal development plan PDP
213
Appendix 3 Preferred thoughtprocessing style
223
Appendix 4 Proforma for goal setting
231
Appendix 5 Problemsolving master
237
Acknowledgements
239
About the author
241

your health and safety
167
Chapter 9 Networking
177
Chapter 10 A chapter to share with your boss
189

Common terms and phrases

Bibliographic information