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Tl oVj Envision
Defining the New Horizon The Automation of Consumption
CRM 101 An Executive Networked Economy
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analysis analytic Andersen Consulting applications automation banks Blue Martini Software brand BroadVision business processes buyers buying call center capabilities channels collaborative filtering communications companies competitive consumer corporate costs create CRM project customer experience customer information customer insight customer interaction customer loyalty Customer Relationship Management customer satisfaction customer service customer's data warehouse database decisions deliver develop direct marketing dynamic pricing e-business e-commerce e-mail effective electronic employees enables enhance enterprise Envision firms global impact implement improve increase industry integrated interac Internet investment knowledge leverage market-based assets measurement ment Moai needs offer optimization organizations partners potential products and services profitability programs purchase real-time requires resellers retail Revenue Management reverse auction segments self-service selling share Siebel Siebel Systems StoryServer strategy sumers suppliers supply chain targeted tion tomer transaction up-sell users vendors