Delivering IT and eBusiness Value
'Delivering Business Value from IT' is focused on the evaluation issue in IT and how IT evaluation can proceed across the life-cycle of any IT investment and be linked positively to improving business performance.
Chapters 1,2 and 3 detail an approach to IT evaluation whilst chapters 4 and 5 build on these by showing two distinctive approaches to linking IT to business performance. The remaining three chapters deal with a range of evaluation issues emerging as important - specifically Internet evaluation, Y2K and beyond, EMU, quality outsourcing, infrastructure, role of benchmarking, and cost of ownership issues that practitioners regularly encounter.
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lifecycle evaluation and more
3 Project planning for risk prioritization and benefits
4 Project management and postimplementation evaluation
5 Developing a balanced business scorecard for IT
evaluation as the key to IT outsourcing
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achieve alignment analysis application balanced business scorecard balanced scorecard benefits management budget business strategy Chapter client contract contribution cost of ownership delivery detailed e-business infrastructure economics effective EFQM evaluation practices example factors Feasibility assessment Figure ﬂexibility focus Franchise Tax Board goals identified implementation improvement In-depth case study in—house infrastructure investments integration internal Internet issues Key learning points lifecycle evaluation long—term measurement system ment merger mergers and acquisitions metrics million net present value on-going on—going operations organization organizational outsourcing performance perspective Planning and prioritization post—implementation potential Practical action guidelines problem procurement productivity paradox project management quadrant real options Royal & SunAlliance Sainsbury PLC scorecard approach scorecard measures senior management service level agreements significant solution specific staff suppliers sustainable competitive advantage Templeton College tion Unipart Willcocks wine