Drawing on the author's wide personal experience, this book shows how to deliver training that facilitates learning. It offers practical guidance on: ensuring that training delivery meets the specific needs of trainees, gathering pre-course information; establishing rapport; taking account of learning preferences; ensuring that pace, presentation and feedback encourage learning; handling training room crises and difficult customers.
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What You Need to Know Before
The Reality of Leading a Course
Starting Up a Training Course
How Adults Learn
Crisis in the Training Room
Drawing the Course to a Close
The Trainers Voice
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