Delivering Training

Front Cover
CIPD Publishing, 1997 - Employee training personnel - 160 pages
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Drawing on the author's wide personal experience, this book shows how to deliver training that facilitates learning. It offers practical guidance on: ensuring that training delivery meets the specific needs of trainees, gathering pre-course information; establishing rapport; taking account of learning preferences; ensuring that pace, presentation and feedback encourage learning; handling training room crises and difficult customers.
 

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Contents

What You Need to Know Before
18
The Reality of Leading a Course
32
Starting Up a Training Course
49
How Adults Learn
67
Training Techniques
86
Crisis in the Training Room
109
Drawing the Course to a Close
124
Further Reading
137
The Trainers Voice
147
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