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Claimants Understanding of Organisations and Benefits
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12 months Agency local office appointment Area 3 less asked B1 form Back-to-Work Plan benefit entitlement benefit system Benefits Agency offices Benefits Agency staff BMRB cent changes in circumstances Child Support Agency claim forms Claim Interview claiming process clerical claimant Closer Working Initiatives co-located confusion contacted the Benefits correspondence Cragg Ross Dawson CRSP dealing DHSS Dibden DSS Research Report Employment Service Jobcentre Employment Service staff evaluation example experience Female first timer Female repeater first-time Furthermore group discussions High Wycombe Housing Benefit Income Support Income Support/Unemployment Benefit introduction of Jobseeker's job vacancies jobseeking less than 12 letters located London Male first timer Male repeater postal member of staff organisations perceived qualitative research reasons repeater postal signer reporting a change respondents believed respondents reported receiving respondents were aware role Section signing Support and Unemployment telephone unem unemployed claimants Unemployment Benefit unemployment-related benefits visiting the Benefits week whilst