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How We Got Into This Mess
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autonomy Baldrige business-unit level cash central control company's competition competitors corporate cost create decentralization demass demassification divisions Eastman Kodak efficient Electrolux employees empowered empowerment executives factory faster flexibility Ford Fortune 500 goals hardware Hoshin Kanri implementation improvement independent business units industrial information services information systems information-processing technology information-services internal inventory turns Jack Philbin Japan Japanese John Akers Joseph Juran large companies mainframe mainframe computers manufacturing massified massive measure ment million minicomputers Motors move networks numbers operating system operational activities organization outsource pany percent Percy Barnevik performance personal computers Pete Philip Crosby plant president problems profit responsibility restructuring RISC smaller Solectron strategy street of shops success technology downsizing things tion top management total quality management vendors workers Zaffino