Demystifying Six Sigma: A Company-wide Approach to Continuous Improvement

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AMACOM Div American Mgmt Assn, Jan 1, 2003 - Business & Economics - 191 pages
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When an entire organization is reaching the highest quality standards, the result is a Six Sigma culture.
 

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It is a good book that explains Six Sigma as a continuous improvement methodology in simple way. It provides reader with a six-step checklist to initiate, execute, and maintain continuous improvement ... Read full review

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Contents

THE BASICS OF SIX SIGMA
xiii
The Gross Roots of Six Sigma
5
The Birth of Six Sigma
7
Black Belts and Green Belts
11
The Required Components
15
Notes
16
Creating the Cultural Structure
17
Organizational Development
21
Step 3 Identify Potential Causes
85
Brainstorming
97
Fishbone Diagram
101
Prioritizing
103
Step 4 Investigation and Root Cause Identification
106
Check Sheet
110
Stratification
120
Histogram
124

Requirements for Change
25
Note
29
Preliminary Tasks
30
Selecting Projects
32
Collecting Data
35
A SIX SIGMA CONTINUOUS IMPROVEMENT TEAMING MODEL
37
Step 1 Create the Operational Statement and Metric
47
Internal and External Defects
51
Metric
55
Variable Data
56
Attribute Data
58
Creating the Metric
61
Step 2 Define the Improvement Teams
66
Pareto Diagram
67
Staffing the Teams
71
Determining Required Skills and Knowledge
76
Rules of Conduct
80
Notes
84
Scatter Diagram
128
Step 5 Make Improvement Permanent
136
Work Method Change
140
Procedural Change
143
Notes
146
Step 6 Demonstrate Improvement and Celebrate
147
Success of the Enterprise
149
Team Recognition
151
GETTING STARTED
155
Start Your Journey
157
First Steps
161
Before and After
167
Managing Change
168
Leadership
170
Training
173
Your Six Sigma Journey
179
Index
181
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Page xiii - There's a difference between interest and commitment. When you're interested in doing something, you do it only when it's convenient. When you're committed to something, you accept no excuses, only results.

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