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Children and Older Patients
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active listening alternatives American Dental Association anger answer anxiety Appeal to consequences applicant appointment appropriate assertive attitudes audience avoid behavior Beth Morris brushing C.V. Mosby caller cation chapter chart chauvinism co-workers communication skills compliance concerned context decision defensive dental office dental professional Dentist to patient dentistry DISCUSSION OF EXERCISES Dortmunder effective emotions empathy example expectations express eye contact feedback feel flossing formal front desk gestures give habits Hygienist to patient important informed consent instruction interpersonal interview Karen McDonald look meeting ment nonverbal communication okay oral hygiene orthodontic paralanguage payment periodontal persuasion plaque position present problem profes questions radiographs rapport receptionist requires response signal situation speak speaker speech staff members status strategy suggested Table talk techniques teeth telephone tell tients tion tive topic treatment alliance treatment planning typically understand Valery Martins values verbal