Department Store Retailing in an Era of Change, Volume 57

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Page 2 - Retail stores carrying a general line of apparel, such as suits, coats, dresses, furnishings; home furnishings, such as furniture, floor coverings, curtains, draperies, linens, major household appliances; and housewares such as table and kitchen appliances, dishes, and utensils. These and other merchandise lines are normally arranged in separate sections or departments with the accounting on a departmentalized basis. The departments and functions are integrated under a single management. Establishments...
Page 14 - Point-of-sale equipment linked to a central computer is a modern, sophisticated, solid state counterpart of the traditional cash register and is now in widespread use by department stores. As a central information gathering unit, point-of-sale registers provide instant, detailed sales data, help to reduce clerical errors and provide on-line inventory controls. Additional benefits include rapid cash register balancing, a reduction in audit expense, and speeded credit authorization procedures.
Page 20 - Merchants are finding it profitable to telephone charge account shoppers and other potential customers and alert them to special and potential store sales. Shoppers in isolated areas are particularly receptive to this type of contact, and stores find that the technique builds customer loyalty and repeat sales. Children's apparel, linens, and home furnishings are favored sales items.
Page 19 - Catalogs permit shoppers to compare selections offered with items advertised via television, radio, magazines and newspapers. While store prices tend to fluctuate, items listed in a catalog are generally available at a specific price for a predictable period of time.
Page 14 - ... customer deliveries. Other non-selling store functions, such as customer repair services, accounting and clerical staff operations as well as the location of data processing can be planned for less costly non-retail site locations.
Page 22 - ... have financed. One such real estate joint venture involving two large chain department store subsidiaries and a large insurance company subsidiary will finance and build a new suburban city with 20,000 homes and apartments near Chicago.
Page 22 - The first phase of the development, scheduled for completion in l974, is the construction of a $35 million shopping center which will benefit the retail sponsors who may take advantage of the contract sales techniques to sell such items as carpeting, furniture, and appliances for the planned residential housing.
Page 19 - Mail order purchases, stimulated by printed catalogs, especially benefit consumers who are housebound or have limited time for shopping. For the past several years, department store mail order sales have accounted for 10 to 12 percent of annual sales.
Page 16 - Adoption of universal coding and installation of scanning equipment is expected to have a highly favorable impact on store operations and profitability. Potential benefits include a marked decrease in customer checkout time, elimination of overcharges and underrings, quieter stores, a detailed printout of customer purchases, and instant updating of inventory positions.

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