Designing and Delivering Training for Groups

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Kogan Page Publishers, 1996 - Business & Economics - 180 pages
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An applicable guide to training in groups regardless of size, this book is divided into two parts. Part One Course Development, looks at objectives and draws up lesson plans, teaching methods examined and discusses the importance of the training environment and visual aids available are discussed. The second part of the book Course Delivery6, concentrates on actually delivering the course effectively and on how to assess the success of the course. Throughout the text there are sections on advantages and disadvantages, checklists and do's and don'ts that deliver practical advice.
 

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Contents

Introduction to the Training Process
2
Developing a Lesson Plan
14
Training Methods
28
Questions and Responses
60
Handling Problem People
72
Building Rapport
80
Using Your Voice
86
NonVerbal Communication
92
Coping with Stress
100
Visual Support
109
The Training Environment
132
Evaluating Training
154
Checklists
170
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About the author (1996)

David Leigh is Director of his own management and training consulting company, Prospects Unlimited.

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