Designing conflict management systems: a guide to creating productive and healthy organizations
Jossey-Bass Publishers, 1996 - Business & Economics - 252 pages
As social stresses escalate and organizations experience more turbulence and uncertainty, conflict in the workplace is on the rise. Corporations, government agencies, and other organizations are finding it increasingly more productive and much more cost-effective to be proactive in designing systems to manage this inevitable conflict, whether systemic or interpersonal. And, as the business climate is getting more turbulent, conflict is increasing and demands attention.This book presents a clear, step-by-step approach for developing and evaluating conflict management systems within any organization. The authors, both prominent experts in Alternative Dispute Resolution (ADR) practice, government, and the field of conflict resolution present a structured process for helping organization development and human resource professionals and consultants to assess programs to improve them or implement new ones.
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How Organizations and Individuals Respond
Recognizing Conflict Management as a System
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ADR design team ADR efforts ADR methods ADR options ADR pilot ADR process ADR program ADR system ADR training agement system agency alternative dispute resolution approach appropriate arbitration assessment attorneys change effort conflict management system costs culture customers design process dispute resolution system effective employees evaluation example experience external feedback flict management system focus groups force field analysis forms of ADR FSMA goals Hopevale identify implementation improve individuals interest-based conflict management interest-based design interest-based methods internal intervention involved issues lawsuits litigation management systems design managing conflict MBTI mediation methods of ADR Montro Myers-Briggs Type Indicator negotiation neutrals nizational ombudsperson ongoing orga organization organizational culture organizational leadership practices practitioners principles problem solving procedures pute resolution Quadrant reg-neg regard resistance and constraints resolution methods resolution process resolve disputes responses to conflict rights-based role skills stakeholders sumers SunSystem systems thinking tion training and education types of disputes zational