Designing conflict management systems: a guide to creating productive and healthy organizations

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Jossey-Bass Publishers, 1996 - Business & Economics - 252 pages
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As social stresses escalate and organizations experience more turbulence and uncertainty, conflict in the workplace is on the rise. Corporations, government agencies, and other organizations are finding it increasingly more productive and much more cost-effective to be proactive in designing systems to manage this inevitable conflict, whether systemic or interpersonal. And, as the business climate is getting more turbulent, conflict is increasing and demands attention.This book presents a clear, step-by-step approach for developing and evaluating conflict management systems within any organization. The authors, both prominent experts in Alternative Dispute Resolution (ADR) practice, government, and the field of conflict resolution present a structured process for helping organization development and human resource professionals and consultants to assess programs to improve them or implement new ones.

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How Organizations and Individuals Respond
Recognizing Conflict Management as a System
Alternative Dispute

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About the author (1996)

CATHY A. COSTANTINO is director of the ADR program at the Federal Deposit Insurance Corporation (FDIC) and adjunct professor at Georgetown Law School. She is part of the government-wide ADR committee and chairs the Dispute Systems Design/Organization Development sector of the Society of Professionals in Dispute Resolution (SPIDR). CHRISTINA SICKLES MERCHANT is director of Labor-Management Cooperation at the Federal Labor Relations Authority (FLRA) and the current president of SPIDR.

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