Designing for Happiness: The User and Business Benefits of Positive Design
Technology is developing more IQ, but it lacks EQ. Our smartphones don't know if we are having a good day or a bad day. Our cars could care less about compassion. Our home assistants are barely aware if we are shouting in frustration or just joking around. As technology becomes deeply integrated into every aspect of our daily lives, people expect more emotionally intelligent interactions. A future with feelings is as vital to our well-being as it is to business success.
Emotionally Intelligent Design is the next wave in creating experiences with empathy. Affective computing is pushing ahead with technology to automatically detect emotion. Design can be better attuned to emotion, too. Building on over a decade of work in emotional design, this book remixes the latest research in affective forecasting, emotional intelligence, positive psychology and emotion-sensing technology to support design with greater humanity. You'll learn: