Designing work groups, jobs, and work flow

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Jossey-Bass, Apr 27, 1995 - Business & Economics - 246 pages
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"From Training to Performance in the 21st Century" is a series sponsored by the National Society for Performance and Instruction (NSPI), which provides valuable how-to resources to help trainers, human resource professionals, and human performance technologists improve performance in the workplace. This book is part of a two-volume set, Redesigning Work Processes, which is a comprehensive tool kit for reengineering key work processes, whether within one work group or across functions. The set shows how to identify, describe, analyze, and redesign processes to increase corporate competitiveness and enhance human performance. Creating jobs and indepAndent work units that can sustain high levels of performance--through leaner processes and enhanced job ownership--is one crucial, yet often ignored component to achieving the full benefits of any reengineering effort. Glorified automation, downsizing, or redrawing of political turf is not the answer. A systematically focused redesign of work processes at the grass-roots level is critical to any organization that hopes to meet customer expectations and influence tomorrow's transformed marketplace. Designing Work Groups, Jobs, and Work Flow offers an integrated approach to using the most powerful tools of reengineering to design single work units that are productive, responsive, and build participant ownership and commitment. With numerous checklists, reusable worksheets, flowcharts, and other resources, Toni Hupp and her coauthors present a tool kit of practical tools and techniques for analyzing and designing the daily work flow, group structure, and job responsibilities of intact work groups. They provide the step-by-step procedures for capturing such detailed information as who performs what function, why, when, how, and to what outcome, and offer guidelines for improving those processes. For consultants, managers, team leaders--anyone charged with improving work processes--the authors show how to gauge whethe

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SectionTwo Techniques for Designing Work Groups and Jobs
Building Initiative
Managing the Transition from Plans

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About the author (1995)

TONI HUPP is vice president of Training and Organization Development for Bank of America. She consults with clients on organizational and job design, team building, and other areas. In 1993 she was a recipient of NSPI's Special Service Award. CRAIG POLAK is a member of Hale Associates, a management and performance-improvement consulting firm. He is a consultant to management cross-skilled in instructional design, education, communication, and competency assessment. ODIN WESTGAARD is a human-systems interventionist with Hale Associates and author of The Competent Manager's Handbook for Measuring Unit Productivity (1985) and The Competent Manager's Handbook for Selecting and Evaluating Training (1987).