Designing Work Groups, Jobs, and Work FlowHere's an integrated approach to using the most powerful reeingineering tools to design single work units that are productive, responsive, and build participant ownership and commitment. This practical tool kit includes techniques for analyzing and designing daily work flow, group structure, and job responsibilities of intact work groups. Includes numerous checklists, reusable worksheets, and flow charts. |
Contents
Section Two Techniques for Designing Work Groups and Jobs | 23 |
Section Three Work Process Redesign in Action | 195 |
Section Four Resources | 231 |
Copyright | |
Common terms and phrases
action activities Addison-Wesley analysis anticipated appropriate areas Ask the group assessment authority begin boundaries Chapter chart complete consensus continued coordination create critical cycle decision Define demands describes design process desired Determine Develop direct discuss distribution documentation effective effort employees environment equipment establish Exhibit existing expectations explains Facilitate final flow forces future goals group members Identify implementation improve individual information flow inputs instructional internal interventions involved job design lines look manager Mass materials matrix measures meeting ment objectives operations organized outcomes outputs participants performance principles problems procedure product or service questions reach Reading redesign relationship requirements responsibility Review reward roles scope shows skills Specifics steps suppliers tasks technical process things thinking tion whole workers