Developing Employee Talent to Perform: People Power
This book outlines a critical approach to developing employee talent within your company-strategy dynamics. It removes the shroud of mystery from effectively attaining desired performance outcomes by clearly defining the links between people issues and performance. It is well illustrated and provides real-world examples along with action checklists to drive and monitor results.
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Action Checklist activity advertising Average attribute aware build call center Call-Center Staff capabilities capture chain challenge changes chapter clients coffee shop users company’s competitive competitors consumers core resources costs diagram drain drive effort employees employer brand example Exhibit 4.3 experience feelings firm’s HSBC impact important inflow influence Infosys intangible factors intangible resources intellectual capital keep learning leave losses loyal m/month month motivation number of staff organization organization’s organizational learning outflow performance Pierre Wack pool potential customers Proctor & Gamble product development product range profes profits promotion recruits Resource Attributes resource flows retain rience rivals role SABMiller salary salespeople sector senior Skandia skills soft factors staff groups STAFF HIRED staff numbers staff turnover STARBUCKS USERS stock and flow strategic architecture strategic management strategy dynamics success switch talent tangible resources tion Type 2 rivalry understand