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Speaking Techniques 15 Unusual Situations
Focusing on Word Sounds 25 Unit 11 Giving a Talk
Focusing on Word Choice 35 What Is Negotiation? Developing and Applying Negotiation
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Ampex attendees attention audience AUDIO QUESTIONS Audio Situation body language caller Carole catalog checklist co-workers column communication Compare your answers complete the following confidence confrontation conversation customers Del-Ray Denise Department develop dictating machine dictation discussion DOUBLE CHECK Compare effective effective listener employees equipment errors example feedback feel give handouts identify important instructions interview Janet letter listener's listening to Audio look LuAnne manager Margo memo miscommunication negative negotiations nonverbal communication nonverbal messages notes ON-THE-JOB PERFORMANCE EVALUATION ON-THE-JOB PERFORMANCE TASKS one-on-one meeting options PERFORMANCE EVALUATION Evaluate person persuade positive prepare problem pronunciation QUICK CHECK receiver responsibility Sales Promotion sender SKILLBUILDER someone speaker speaking skill specific stenographer step supervisor sure talk tasks by completing techniques telephone tell tion topic Victor visual voice vowel word processing writing