Diagnosing Organizations: Methods, Models, and Processes
The Third Edition of the bestselling Diagnosing Organizations shows how consultants and applied researchers can help decision makers quickly and flexibly diagnose problems and challenges and decide how to deal with them. This thoroughly revised edition can help practitioners of diagnosis directly address concerns that are critical to clients, rather than just provide feedback on current conditions and operations. In an authoritative yet readable fashion, author Michael I. Harrison presents updated treatments of the uses of diagnosis, evaluating organizational effectiveness, improving team performance, planning organization redesign projects, and assessing organization-environment relations and competitive strategy. Also treated are the politics of change management, professional dilemmas, and ethical issues confronting practitioners.
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Academy of Management actions analysis analyzing Appendix approach change management Chapter client organization conflicts consultants and clients coordination cross-functional teams culture decision define diagnostic studies dilemma discussed division effectiveness criteria emergent behavior employees enhance environment environmental evaluation examine example external feedback firm focal focus gathering goals Harrison & Shirom Harvard Business School human resource management impact implementation improve ineffectiveness internal interventions investigators issues Jossey-Bass levels measures methods Nadler nizational norms observations open systems operations orga organization development organization's Organizational Assessment organizational behavior organizational change organizational culture organizational effectiveness organizational learning Orientation Interview outcomes outputs participants performance planning political practices problems and challenges procedures programs qualitative research questionnaires relations responses stakeholders standards strategy structures SWOT system components tasks teams techniques technologies Thousand Oaks tions top management units