Difficult Conversations: How to Discuss What Matters Most

Front Cover
Penguin, Nov 2, 2010 - Psychology - 352 pages
The 10th-anniversary edition of the New York Times business bestseller-now updated with "Answers to Ten Questions People Ask"

We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to:

· Decipher the underlying structure of every difficult conversation 
· Start a conversation without defensiveness 
· Listen for the meaning of what is not said 
· Stay balanced in the face of attacks and accusations
· Move from emotion to productive problem solving
 

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User Review  - rivkat - LibraryThing

Conflict management advice: Working out how to listen with curiosity to others’ perspectives by finding their story of how and why the conflict occurred; how to disentangle character/intent from ... Read full review

LibraryThing Review

User Review  - sperzdechly - LibraryThing

This one of the best communication books I've read. Although, it might be actually more a psychology book in disguise. This is not a typical communication/negotiation book, where you receive tactical ... Read full review

Contents

Sort Out the Three Conversations
3
Shift to a Learning Stance
19
Create a Learning Conversation 179
147
Speak for Yourself with
185
Ten Questions People Ask About
235
What if the other person really does have
244
How does this work with someone who has all
258
If Im the bossparent why cant I just fell
264
What about conversations that drent facetoface?
273
A Rodd Mup to Difficult Conversations
297
Notes on Some Relevant Organizotions
313
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About the author (2010)

Douglas Stone, Bruce Patton, and Sheila Heen teach at Harvard Law School and the Harvard Negotiation Project. They have been consultants to businesspeople, governments, organizations, communities, and individuals around the world, and have written on negotiation and communication in publications ranging from the New York Times to Parents magazine. Bruce Patton is also a co-author of Getting to Yes. Each of them lives in Boston, Massachusetts.

Stone and Heen are the authors of Thanks for the Feedback: The Science and Art of Receiving Feedback Well (Even When It Is Off Base, Unfair, Poorly Delivered, and Frankly, You're Not in the Mood) (Viking/Penguin, 2014)

Roger Fisher is the Samuel Williston Professor of Law Emeritus, Director of the Harvard Negotiation Project, and the founder of two consulting organizations devoted to strategic advice and negotiation training.

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