Difficult Conversations: How to Discuss What Matters Most

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Penguin, Nov 2, 2010 - Psychology - 352 pages
13 Reviews
The 10th-anniversary edition of the New York Times business bestseller-now updated with "Answers to Ten Questions People Ask"

We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to:

· Decipher the underlying structure of every difficult conversation 
· Start a conversation without defensiveness 
· Listen for the meaning of what is not said 
· Stay balanced in the face of attacks and accusations
· Move from emotion to productive problem solving

From the Trade Paperback edition.

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LibraryThing Review

User Review  - porch_reader - LibraryThing

Difficult conversations are a normal part of life. Often we avoid them. And when we get around to having them, we go into the conversation determined to change the other person's mind and end up ... Read full review

LibraryThing Review

User Review  - LisaMaria_C - LibraryThing

This is one of three texts, plus handouts, used at a Negotiation course at Harvard Law taken by students all over the university--and by people from all over the world. At the end of the course, the ... Read full review

Selected pages


Title Page
Explore Each Others
Disentangle Intent from
Map the Contribution System
Have Your Feelings Or They Will Have You
Ask Yourself Whats at Stake
Whats Your Purpose? When to Raise It and When to
Begin from the Third Story
Listen from the Inside
Speak for Yourself with Clarity and Power
Take the Lead
Putting It All Together
Ten Questions People Ask About Difficult
Notes on Some Relevant Organizations

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About the author (2010)

Douglas Stone, Bruce Patton, and Sheila Heen teach at Harvard Law School and the Harvard Negotiation Project. They have been consultants to businesspeople, governments, organizations, communities, and individuals around the world, and have written on negotiation and communication in publications ranging from the New York Times to Parents magazine. Bruce Patton is also a co-author of Getting to Yes. Each of them lives in Boston, Massachusetts.

Stone and Heen are the authors of Thanks for the Feedback: The Science and Art of Receiving Feedback Well (Even When It Is Off Base, Unfair, Poorly Delivered, and Frankly, You're Not in the Mood) (Viking/Penguin, 2014)

Roger Fisher is the Samuel Williston Professor of Law Emeritus, Director of the Harvard Negotiation Project, and the founder of two consulting organizations devoted to strategic advice and negotiation training.

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