Difficult Conversations: How to Discuss what Matters Most
Penguin Books, 2000 - Business & Economics - 250 pages
Members of the Harvard Negotiation Project -- the organization that brought you the megabestseller GETTING TO YES -- show you how to handle your most difficult conversations with confidence and skill
Whether we're dealing with an underperforming employee, disagreeing with our spouse about money or child-rearing, negotiating with a difficult client, or simply saying "no", or "I'm sorry", or "I love you", we attempt to avoid difficult conversations every day. No matter how competent we are, we all have conversations that cause anxiety and frustration.
This book can help. Based on fifteen years of research at the Harvard Negotiation Project, Difficult Conversations walks you through a proven step-by-step approach for how to have you toughest conversations with less stress and more success. It shows you how to prepare yourself; how to start the conversation without defensiveness; and how to keep it constructive and focused regardless of how the other person responds. You'll learn how to:
Filled with examples from everyday life, Difficult Conversations will help you at home, on the job, or out in the world. It is a book you'll turn to again and again for advice, practical skills, and reassurance.
What people are saying - Write a review
LibraryThing ReviewUser Review - rivkat - LibraryThing
Conflict management advice: Working out how to listen with curiosity to others’ perspectives by finding their story of how and why the conflict occurred; how to disentangle character/intent from ... Read full review
LibraryThing ReviewUser Review - sperzdechly - LibraryThing
This one of the best communication books I've read. Although, it might be actually more a psychology book in disguise. This is not a typical communication/negotiation book, where you receive tactical ... Read full review