Difficult people: how to deal with impossible clients, bosses and employees

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Key Porter Books, 1990 - Business & Economics - 180 pages
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Shows how to deal with angry customers, annoying subordinates, difficult co-workers, and cantankerous bosses by becoming an effective communicator and understanding different personality types. Original.

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Contents

BASIC COMMUNICATION SKILLS
33
COMMUNICATION TECHNIQUES FOR SPECIFIC
57
DEALING WITH DIFFICULT CLIENTS
79
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About the author (1990)

Roberta Cava has been in the human resources field since 1974. She owns training companies in the United States, Canada and Australia and offers 65 different seminars worldwide. The most popular of these is "Dealing with Difficult People," which has been presented to almost 70,000 participants. This book has been translated into 14 languages.

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