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The questionnaire survey
The focus groups
Conclusions and recommendations
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2002 Annual Report 40 per cent AbilityNet access the Internet accessed 10 December activities age group Available online accessed Braille chatrooms checkpoints communication computer user cost of buying DfES difficulties Disability Rights Commission disabled people's disabled population disadvantaged Downloading e-Envoy equipment or adaptations European Commission facilities focus group participants funding go to question government websites guidelines Guido Gybels indicated initiative Instant Messaging Internet access Internet from home Internet non-users Internet training Joseph Rowntree Foundation joystick keyboard learndirect Leonard Cheshire locations London mouse needed assistive devices newsgroups non-disabled obtain Oftel Omnibus survey programs quarter questionnaire respondents questionnaire survey reason Recommendations to government RNIB sample screen reader special aids specify tick training course UK online centres usability usage users and non-users visually impaired voice recognition system voluntary organisations Web Accessibility Initiative website accessibility World Wide World Wide Web Yahoo Messenger