Diseño de sistemas para enfrentar conflictos: una guía para crear organizaciones productivas y sanas

Front Cover
Recoge: El abordaje del conflicto en las organizaciones; Cómo diseñar y mejorar los sistemas de abordaje de conflictos; Haciendo funcionar el sistema.
 

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Contents

Section 1
6
Section 2
11
Section 3
13
Section 4
17
Section 5
19
Section 6
31
Section 7
55
Section 8
75
Section 12
195
Section 13
221
Section 14
245
Section 15
273
Section 16
301
Section 17
315
Section 18
343
Section 19
355

Section 9
99
Section 10
127
Section 11
165
Section 20
361
Section 21
375
Section 22
379

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About the author (1997)

CATHY A. COSTANTINO is director of the ADR program at the Federal Deposit Insurance Corporation (FDIC) and adjunct professor at Georgetown Law School. She is part of the government-wide ADR committee and chairs the Dispute Systems Design/Organization Development sector of the Society of Professionals in Dispute Resolution (SPIDR). CHRISTINA SICKLES MERCHANT is director of Labor-Management Cooperation at the Federal Labor Relations Authority (FLRA) and the current president of SPIDR.

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