Diversity and Cultural Competence in Health Care: A Systems Approach

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John Wiley & Sons, Nov 5, 2012 - Medical - 480 pages

Major changes are occurring in the United States population and the nation's health care institutions and delivery systems. Significant disparities in health status exist across population groups. But the health care enterprise, with all its integrated and disparate parts, has been slow to respond. Written by three nationally known scholars and experts, Diversity and Cultural Competence in Health Care: A Systems Approach is designed to provide health care students and professionals with a clear understanding of foundations, philosophies, and processes that strengthen diversity management, inclusion, and culturally competent care delivery.

Focusing on current practice and health care policy, including the recently passed Patient Protection and Affordable Care Act of 2010 (ACA), this textbook integrates strategic diversity management, self-reflective leadership, and the personal change process with culturally and linguistically appropriate care into a cohesive systems-oriented approach for health care professionals. The essentials of cultural competence and diversity management covered in this text will be helpful to a wide variety of students because they encompass principles and practices that can be realistically incorporated into the ongoing work of any health care field or organization.

Each chapter contains learning objectives, summary, key terms, and review questions and activities designed to allow students to understand and explore concepts and practices identified throughout the text.


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Figures and Tables
The Authors
Systematic Attention toHealth CareDisparities
Training forKnowledge andSkillsin Culturally Competent
Cultural Competence in HealthCare Encounters
GroupIdentity Development and Health Care Delivery
Hallmarks of Cultural Competence inHealthCare
Review Questions and Activities
The BusinessCase and Best Demonstrated Practices
The Centrality of Organizational Behavior

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About the author (2012)

Janice L. Dreachslin, PhD, is a professor of Health Policy and Administration in the Management Division at the Penn State Great Valley School of Graduate Professional Studies in Malvern, Pennsylvania and co-professor-in-charge of the MBA program.

M. Jean Gilbert, PhD, a medical anthropologist, is the principal of the consulting firm, Cultures in the Clinic, which advises health care organizations and conducts workshops for health care professionals.

Beverly Malone, PhD, RN, FAAN, is the chief executive officer of the National League for Nursing.

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