Do it Right!: Best Practices for Serving Young Adults in School and Public Libraries

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Neal-Schuman Publishers, 2001 - Education - 182 pages
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Young adults are a growing population in libraries, yet few librarians know how to provide the unique kinds of services teenagers need. Here, the authors apply customer service theory and technique to serving this population.

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Do It Right! Best Practices for Serving Young Adults in School and Public Libraries (Teens @ the Library Series)

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Public and school librarians will appreciate this learn-by-example guide that takes a customer service approach to serving young adults. Less comprehensive than Jones's Connecting Young Adults and ... Read full review

Contents

Contexts of Customer Service for Young Adults
1
The Moment of Truth Rap
9
Customer Service in the School Library Media Center
15
Copyright

11 other sections not shown

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About the author (2001)

Joel Shoemaker is the library media specialist at South East Junior High in Iowa City, IA. He has also taught as an Adjunct Instructor for the School of Library and Information Science. University of Iowa, Iowa City, IA, for several years.

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