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Little Things Mean a Lot
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appropriate asking open-ended questions attention aware Bill Gates body language business card business professional business relationship call waiting cell phone challenge Community Newspaper Holding confidence connection conversation critical demeanor dining discussion e-mail correspondence earn trust effort emoticons etiquette example executive exude eye contact faux pas feel firm focus formal goal grow the relationship guest hand handshake high context cultures honorific host important impression individual individual's name little things look lunch maître d meeting mirror mutually respected third networking event never nuances numbers once opportunity personal style positive energy practice prepared present president profes Remember respected third party responsibility restaurant rules savvy professional say the name seated senior shake signal Silent Service Sir Paul McCartney skills small talk someone speak speakerphone successful sure telephone call thank thank-you note tion toast tone topic voice wait staff word