E-business Innovation and Change Management
Mohini Singh, Dianne Waddell
Idea Group Inc (IGI), 2004 - Business & Economics - 283 pages
E-business is an innovation that brings with it new ways of dealing with customers and business partners, new revenue streams, new ways of processing information, new organization structures, new skill sets, electronic supply chains, new standards and policies, new collaborations, the need for adaptable business strategies and effective management of associated changes. However, e-business and change management have often been addressed as separate issues by organizations, often leading to disappointing results. E-Business Innovation and Change Management addresses e-business innovation and change management issues. It provides an understanding of the interdependence and synergy between the two issues and that a holistic approach is imperative for organizations to survive in this new economy and achieve a competitive advantage. The book includes chapters from leading academics around the world on change management, which has bee identified as an important barrier to e-business success.
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About the Authors
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actor-network theory adoption applications Australia Bank behaviour benefits business models business processes challenges change management chapter communication competitive consumers Copying or distributing Copyright C 2004 corporate costs credit card customer relationship Dakin Farms decision distributing in print e-business e-commerce e-government e-money e-partnerships and virtual e-transformation effective electronic commerce electronic forms elSBN employees encryption ethical factors firm forms without written Idea Group Inc identify impact implementation increase industry information systems Information Technology infrastructure innovation integrated interactions Internet involved issues Journal judgment leadership ment mobile devices on-line operations organisation payment instruments portal potential print or electronic problems public sector relationship marketing relationship quality resistance retail payment RMIT University role service quality solutions Sri Lanka strategy success suppliers tion transactions transformation University users virtual organizations wireless www.apca.com.au