E-Commerce Operations Management

Front Cover
World Scientific, 2002 - Business & Economics - 288 pages
Latest Edition: E-Commerce Operations Management (2nd Edition)This book focuses on managerial issues of operations management for e-commerce businesses. Specifically, it will help students interested in the managerial aspects of running e-businesses to know what is important in their operations, including personnel, technology, and systems. The book uniquely shows how the basic content of operations management (i.e., quality, inventory, product design, etc.) should be applied in an e-business.Very recent e-commerce research findings and methodologies have been incorporated to offer a broader range of academic contributions. The text is based on hard, empirical evidence provided by numerous e-commerce organizations and research scholars.The book also presents a detailed, step-by-step set of procedures and successful strategies that readers can use immediately. New knowledge has to be made easy to use and the authors have integrated the current theory with current practice so that users can see the benefits and use them without delay.A complimentary copy of the ?Instructor?s Manual and Test Bank' and 10 PowerPoint presentations of the text materials are available for all instructors who adopt this book as a course text. Please send your request to sales@wspc.com.
 

What people are saying - Write a review

User Review - Flag as inappropriate

I guess this is the only book one can find if looking for eCommerce operations management.
I pretty much found the book to be more theory based rather than actually talking about whats happening in the market.

User Review - Flag as inappropriate

The traditional western manufacturers run their production process at below maximum speed to avoid the risk of production failure. This incurs higher costs with increased numbers of inspectors and supervisors. The Japanese work on the opposite criteria, i.e running production lines at maximum speeds, with fewer supervisors, placing the role of the worker as also maintaining all the necessary quality checks wherever possible.
This is probably the most talked about process within the field of lean manufacturing. JIT stands for Just In Time manufacture. JIT is a process of re-designing supplier-buyer relationships. The system works by the manufacturers generally controlling the supplier and production to meet firstly consumer demand, but more importantly, in the sense that goods are sent from suppliers just in time for them to be used in the production process. This allows for costs such as warehouse storage of parts to be eliminated.
Supplier-buyer relationships play a vital role in JIT, as the pre-requisite for JIT production, is the arrival of supplies as and when required for use in the production process. Often suppliers have to make several deliveries a day as a result of the JIT process.
One of the benefits of JIT is that with raw materials and WIP being processed in smaller batches, errors can be easily identified and corrected quickly, during each stage of the production process. This in turn has the ‘knock-on’ effects of reducing non-value added costs such as calculating values of materials in stock, having the need for stock controllers, less warehousing space required, etc.
The purchasing and logistics section of this web-site has more information on establishing buyer-supplier relationships.
Back to Lean Manufacturing Methods Main Menu
 

Contents

Chapter
3
Benefits of ecommerce
10
Chapter 2
25
ECommerce and SupplyChain Management
49
Controlling mechanisms for the bullwhip effect
55
15
61
Major components of trust in ecommerce
79
ECommerce and Product and Process Management
87
ECommerce and Inventory Management
169
Impact of benefits of inventory management on ecommerce
176
Benefits of integrated ecommerce inventory system
183
22
192
ECommerce and Quality Management
193
JIT Quality management principles
201
25
205
Determinates of service quality
209

BPR vs TQM
94
Stagegate system components
102
CSFs in the implementation of ERP
108
17
113
ECommerce and Purchasing Management
115
Purchasing life cycle
130
Benefits of using B2B online auctions for both buyer
136
ECommerce and Forecasting and Scheduling Management
143
Scheduling techniques
149
Effective scheduling using APS
156
Agent characteristics
162
35
215
ECommerce and Human Resource Management
217
HRM in reengineered organizations
223
Three ecommerce strategic concepts
230
36
238
ECommerce and Reengineering and Consulting
241
49
266
EJustInTime
269
Index
279
Copyright

Other editions - View all

Common terms and phrases

Bibliographic information