E-government in Canada: Transformation for the Digital Age

Front Cover
University of Ottawa Press, 2006 - Computers - 364 pages
0 Reviews
The rapid expansion of the Internet has fueled the emergence of electronic government at all levels in Canada. E-government's first decade featured online service underpinned by a technically secure infrastructure. This service-security nexus entails internal governance reforms aimed at realizing more customer-centric delivery via integration and coordination across departments and agencies. Yet, as online networking has become more pervasive and public demands for participation rise, pressures for greater openness and accountability intensify. The result is widening experimentation with online democracy. The e-governance focus is thus shifting toward issues of transparency and trust - and new possibilities for re-conceptualizing how power is organized and deployed. In sum, the prospects for digital transformation involve the interplay of these four dimensions: service, security, transparency and trust. This book identifies the main drivers of e-government, assesses the responses of Canada's public sector to date, and sketches out the major challenges and choices that lie ahead. The findings will be of interest to those studying or working in the world of public sector management and e-governance.

From inside the book

What people are saying - Write a review

We haven't found any reviews in the usual places.

Contents

Four Main Dimensions of Change
1
Service
5
Security
29
Copyright

14 other sections not shown

Other editions - View all

Common terms and phrases

About the author (2006)

Jeffrey Roy is associate professor at the School of Management at the University of Ottawa.
 

Bibliographic information