E-government in Canada: Transformation for the Digital Age
The rapid expansion of the Internet has fueled the emergence of electronic government at all levels in Canada. E-government's first decade featured online service underpinned by a technically secure infrastructure. This service-security nexus entails internal governance reforms aimed at realizing more customer-centric delivery via integration and coordination across departments and agencies. Yet, as online networking has become more pervasive and public demands for participation rise, pressures for greater openness and accountability intensify. The result is widening experimentation with online democracy. The e-governance focus is thus shifting toward issues of transparency and trust - and new possibilities for re-conceptualizing how power is organized and deployed. In sum, the prospects for digital transformation involve the interplay of these four dimensions: service, security, transparency and trust. This book identifies the main drivers of e-government, assesses the responses of Canada's public sector to date, and sketches out the major challenges and choices that lie ahead. The findings will be of interest to those studying or working in the world of public sector management and e-governance.
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Four Main Dimensions of Change
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accountability activity agencies agenda alignment architecture authority British Columbia Canada Revenue Agency Canadian capacities central challenges Chapter citizen-centric citizenry citizens collaborative complex coordination countries culture democracy democratic digital infrastructure digital technologies dimensions e-democracy e-government e-health efforts electronic electronic service delivery emergence engagement environment facilitate federal government federated architecture focus forms global Government of Canada government-wide government's ICANN important increasingly initiatives innovation institutions integrated service intergovernmental internal Internet interoperability issues jurisdictions levels managerial manner mechanisms minister municipal networked online channels online service delivery Ontario open source open source software organizational organizations outsourcing Parliament parliamentary participation political portal potential pressures private sector processes provincial public sector public servants public service realm reform reporting responsibilities result role secrecy secure channel service and security Service Canada service transformation shaping shared stakeholders strategy structures traditional transparency and trust underscores United viewed