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1 Many Change Approaches
Birth of the Chocolate Elephant
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achieve activities agement approach benchmarking Brainstorm Innovations brainstorming business issues Business Process Reengineering C. K. Prahalad cause-and-effect diagram change actions change effort change management Chapter charts Check sheets companies competitive Conduct continuous improvement Create creative brainstorming culture current environment departments diagram effective efficiency Eliminate employees focus formance goals Harvard Business Review ideas identify implement inefficient interview Jim Rosenthal Lawrence Bossidy levers for change mance ment Michael Hammer mission and strategy organization organizational levers panies Pareto charts performance improvement problem process flowcharts process improvement cycle process improvement team process map process members process reinvention process value improvement process value reinvention provement reduce reinvention projects rewards sessions shown in Figure skills small orders solutions steering committees successful techniques tion tool Total Process Management Total Quality Management TPM methodology understand workgroups world-class Xerox