eAuditing Fundamentals: Virtual Communication and Remote Auditing

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ASQ Quality Press, Jan 15, 2013 - Business & Economics - 184 pages

The purpose of this book is to provide hands-on guidelines for using electronic communication tools as part of the auditing process.

The pros and cons of conducting e-audits and their consequences will be reviewed. There are situations when e-auditing techniques are more efficient, and other times they may be less efficient and even lead to questionable audit report conclusions. In this book we provide proven techniques for conducting remote audits (eAudits) and explore eAuditing practices to help organizations make informed decisions regarding their use. A ten point eAudit program implementation checklist is included with the book. Combined, the two authors have over 20 years’ experience conducting remote audits and using virtual communication technologies.

 

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Contents

Introduction to the eAuditing Process
1
Virtual Communications Theory and Practice
23
TechnologyInterview and Record Review
45
TechnologyVisual Tools
73
Audit Models to Consider
101
Validation Challenges and eAudit Risk
121
Conclusion
137
TechnologyVisual ToolsIllustration
139
ISO Discussion Forum Dialog
143
eAudit Program Management 10Point Implementation Checklist
151
Glossary
155
References
159
About the Authors
161
Index
163
Copyright

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About the author (2013)

J.P. Russell is managing director of and provides training for QualityWBT Center for Education, LLC. (www.QualityWBT.org). Russell is an ASQ fellow, ASQ-certified quality auditor, 2007 winner of the Paul Gauthier Award, voting member of the American National Standards Institute/ASQ Z1 committee and member of the U.S. technical advisory group for International Organization for Standardization technical committee 176. He is the author of several ASQ Quality Press books, including The ASQ Auditing Handbook, Fourth Edition.

Shauna Wilson is president of Amazon Consulting Inc., Corvallis, OR. She consults in performance management, International Quality Standards, and building high performance Internet Teams.. Wilson earned a master’s degree in instructional design and performance technology from Boise State University. She is a member of ASQ and an IRCA registered quality management system auditor.

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