Total Quality in Purchasing and Supplier Management

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CRC Press, Sep 1, 1994 - Business & Economics - 344 pages
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Total Quality in Purchasing and Supplier Management is an important and essential new book which develops a systematic approach to purchasing and supplier quality management (PSQM). It explains how to build a solid customer-supplier relationship and presents methods for finding suppliers who will best align with the purchaser's organization (i.e., suppliers who are committed to a long-term relationship as well as the continuous improvement process). The methods involved in the purchaser/supplier continuing improvement process is also presented.
Systems for prioritizing the deployment of commodities, products, services and suppliers are covered. A feedback mechanism that tracks supplier performance and insures that plans are being followed is presented.
Finally, this new book explains the need for a PSQM system and shows how that system must become an integral part of any quality program in order for the extended enterprise to be successful.
This book is an essential resource for any organization committed to the sucessful implementation of PSQM.
 

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Contents

Standardization
6
Overview of Total Quality
15
Systematization of standards
42
The Total PurchasingSupplier Quality
45
CustomerSupplier Relationship
65
Control
72
Quality Assurance
81
Linking Suppliers through Policy Deployment
95
ISO 9000 and PurchasingSupplier Quality
139
Supplier Continuous Improvement
165
Results
206
Strategy for Implementation
213
Conclusions and Future Expectations
235
Michigan Consolidated Gas Company
247
Planning for the Future
248
Filling in the Gaps with
285

Safety and immunity from product liability
101
Supplier Certification
127
Instrumentation gauging testing and inspecting
131
Glossary
311
Copyright

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