Effecting a Quality Change

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Routledge, Sep 10, 2012 - Business & Economics - 147 pages
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Providing an understanding of what is meant by quality and its unique position in a manufacturing environment to improve competitive business performance, this text defines all the fundamental ingredients required to introduce an improvement in quality. Concise and easy to read, the theory is backed up by numerous industrial experiences, illustrating the practical obstacles when implementing any quality change. Focusing on the essentials of quality (strategies, principles and techniques) designing for quality is also discussed and new techniques for assessing the risks and costs of non-conformance are introduced. The result is an insight to quality engineering that will prove invaluable to engineering students and professionals.
 

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Contents

1 The moderm concept of quality
1
2 Quality cultures
11
3 Total quality
19
4 External supplier quality
33
5 Software quality
42
6 Quality tools and techniques
55
7 Designing for quality
67
8 The costs of quality
85
9 A review of selected quality tools and techniques
91
10 Effecting a quality change
115
11 Future developments
121
References
124
Sample questions for students
129
Means to achieve a design review
135
Index
143
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